Forward Thinking IT Support
We keep you one step ahead
Technical Support Services
A menu of services to suit your needs
We offer a broad range of IT support services, ranging from hardware and software support, to complete Managed Service contracts. You can be sure that whatever the level of support you need, we possess the skill set and knowledge to provide you with the most professional service possible.
Looking Beyond Support
Our belief is that IT support should always be a proactive service, where issues are anticipated to ensure minimum disruption to pupil's learning. We go beyond IT support and think to the future. We work with every customer to develop their own sustainable 3, 4 or 5 year IT development strategy..
Would you like us to work with you to develop a financially sustainable and innovative IT strategy
Our Technical Support Services
The Full Menu
IT HEALTH CHECKS
Complete health check of your existing IT and identification of short, medium and long-term requirements.
HARDWARE AND SOFTWARE SUPPORT
Remote and on-site support for your IT platforms, including Windows, Apple and Google.
INSTALLATION AND DEPLOYMENT
Seamless installation and deployment of servers, Wi-Fi, networks, laptops, desktops, iPad and Mac devices.
HELPDESK - EMAIL, PHONE AND REMOTE SUPPORT
24/7 support and ticketing available via our online help desk. Ticket Trend reports are also provided to identify recurring issues.
MOBILE DEVICE MANAGEMENT
Seamlessly manage iPad and iPhone anytime, anywhere with our MDM solutions.
ASSET MANAGEMENT AND TRACKING
Complete management of your IT assets including tagging and tracking..
DEP AND DEVICE DEPLOYMENT
Secure deployment of iPad and Mac via the Device Enrolment Programme.
WI-FI AND NETWORKING
We can help to recommend, design, install, manage and maintain Wi-Fi and networks.
MAC AND WINDOWS INTEGRATION
Full integration of Mac into your existing windows active directory environment.
We offer seamless trade-in options to enable you to get value back on your existing devices and upgrade to the latest versions of iPad / Mac.
We can audit your existing AV and implement innovative and cost-effective solutions.
We provide complete backup and recovery services for your data and email, onsite and cloud backup options.
24/7 SERVER AND NETWORK MONITORING
We will know as soon as an issue arises involving your network or server, minimising downtime.
FORWARD THINKING STRATEGIES
We work with you to devise your perfect 3, 4 or 5 year IT development strategy that is financially sustainable.