Technical Support and Managed Services

 

Complete support services to meet your needs

Forward Thinking IT Support

We keep you one step ahead

Technical Support Services 

A menu of services to suit your needs

We offer a broad range of IT support services, ranging from hardware and software support, to complete Managed Service contracts. You can be sure that whatever the level of support you need, we possess the skill set and knowledge to provide you with the most professional service possible.

Looking Beyond Support

Always proactive

Our belief is that IT support should always be a proactive service, where issues are anticipated to ensure minimum disruption to pupil's learning. We go beyond IT support and think to the future. We work with every customer to develop their own sustainable 3, 4 or 5 year IT development strategy..

Would you like us to work with you to develop a financially sustainable and innovative IT strategy

Our Technical Support Services

The Full Menu

IT HEALTH CHECKS

Complete health check of your existing IT and identification of short, medium and long-term requirements.

HARDWARE AND SOFTWARE SUPPORT

Remote and on-site support for your IT platforms, including Windows, Apple and Google.

INSTALLATION AND DEPLOYMENT

Seamless installation and deployment of servers, Wi-Fi, networks, laptops, desktops, iPad and Mac devices.

HELPDESK - EMAIL, PHONE AND REMOTE SUPPORT

24/7 support and ticketing available via our online help desk. Ticket Trend reports are also provided to identify recurring issues.

MOBILE DEVICE MANAGEMENT

Seamlessly manage iPad and iPhone anytime, anywhere with our MDM solutions.

ASSET MANAGEMENT AND TRACKING

Complete management of your IT assets including tagging and tracking..

DEP AND DEVICE DEPLOYMENT

Secure deployment of iPad and Mac via the Device Enrolment Programme.

WI-FI AND NETWORKING

We can help to recommend, design, install, manage and maintain Wi-Fi and networks.

MAC AND WINDOWS INTEGRATION

Full integration of Mac into your existing windows active directory environment.

TRADE IN

We offer seamless trade-in options to enable you to get value back on your existing devices and upgrade to the latest versions of iPad / Mac.

AUDIO VISUAL

We can audit your existing AV and implement innovative and cost-effective solutions.

BACKUP

We provide complete backup and recovery services for your data and email, onsite and cloud backup options.

24/7 SERVER AND NETWORK MONITORING

We will know as soon as an issue arises involving your network or server, minimising downtime.

FORWARD THINKING STRATEGIES

We work with you to devise your perfect 3, 4 or 5 year IT development strategy that is financially sustainable.

We utilise advanced pro-active 24/7 Remote Management & Monitoring (RMM) services, which we can use to easily and effectively monitor and manage the health of your servers. This system allows us to maximise your server's uptime while being able to anticipate problems before they become issues to users, which can then create downtime.

To find out more about how we can help you to get the most out of your technology, please contact us.